Welcome to Peticlean Shop! These Terms and Conditions outline the rules and regulations for using our website and purchasing our premium pet products. By accessing our site and making purchases, you agree to comply with these terms.
1. Website Use and Intellectual Property
1.1 Access and Eligibility
Our website is available to users who are at least 18 years old or accessing with parental/guardian consent. By using our site, you confirm you meet these requirements.
1.2 Intellectual Property Rights
All content on cleanpetishop.com, including text, graphics, logos, and product descriptions, is the property of Peticlean Shop and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.
2. Product Information
2.1 Product Descriptions
We take care to accurately describe our products (Dry Food, Flea & Tick treatments, Grooming supplies, Litter & Accessories, Raw Food, Toys, and Treats). However, slight variations in color or packaging may occur. Product images are for illustrative purposes only.
2.2 Product Availability
All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.
2.3 Intended Use
Our products are designed for pet use only. Follow all instructions and warnings provided with products. We are not liable for misuse or unintended use of our products.
3. Ordering and Payment
3.1 Order Process
Placing an order constitutes an offer to purchase. We reserve the right to refuse or cancel any order for any reason, including suspected fraudulent activity or pricing errors.
3.2 Payment Methods
We accept:
- Visa
- MasterCard
- JCB
- PayPal
3.3 Pricing and Taxes
All prices are in USD. Customers are responsible for any customs duties, taxes, or fees imposed by their country.
4. Shipping Policy
4.1 Processing Time
Orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.
4.2 Shipping Options
We offer two shipping methods:
- Standard Shipping: via DHL or FedEx ($12.95 flat rate), delivered in 10-15 business days after shipment
- Free Shipping: via EMS for orders over $50, delivered in 15-25 business days after shipment
4.3 Delivery Areas
We ship worldwide except to some Asian countries and remote areas. Shipping times are estimates and may vary due to customs processing.
5. Returns and Refunds
5.1 Return Policy
We accept returns of most unused items in original condition within 15 days of delivery for a full refund or exchange. To initiate a return:
- Email [email protected] with your order number and reason for return
- Wait for our Return Authorization Number (RAN) and instructions
- Package item securely with RAN visible
- Ship to: Peticlean Shop Returns, 141 West Leslie Lane, Panama City Beach, FL 32407 USA
- Email us the tracking number
5.2 Non-Returnable Items
For health and safety reasons, we cannot accept returns on:
- Raw Food products (perishable nature)
- Opened grooming products (unless defective)
- Used litter accessories
5.3 Refund Processing
Refunds are processed within 3-5 business days after we receive and inspect your return. The refund will be credited to your original payment method. Please allow 3-10 business days for your bank to post the refund.
5.4 Damaged or Defective Items
Contact us within 48 hours of delivery at [email protected] with photos of the damaged item and packaging. We’ll arrange for replacement or refund.
6. User Responsibilities
6.1 Account Security
If you create an account, you are responsible for maintaining the confidentiality of your account information and password.
6.2 Accurate Information
You must provide accurate, current, and complete information during the ordering process, including shipping address and payment details.
6.3 Prohibited Activities
You agree not to:
- Use our website for any illegal purpose
- Attempt to gain unauthorized access to our systems
- Interfere with the proper working of our website
- Use any automated means to access our site without permission
7. Limitation of Liability
Peticlean Shop shall not be liable for:
- Any indirect, incidental, or consequential damages arising from product use or inability to use our website
- Errors or omissions in product descriptions
- Delays in shipping beyond our control (e.g., customs delays, natural disasters)
- Any third-party actions related to product use
8. Privacy Policy
Your privacy is important to us. Please review our separate Privacy Policy which explains how we collect, use, and protect your personal information.
9. Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our site after changes constitutes acceptance of the new Terms.
10. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Florida, USA, without regard to its conflict of law provisions.
11. Contact Information
For questions about these Terms or any other inquiries:
- Email: [email protected]
- Address: Peticlean Shop, 141 West Leslie Lane, Panama City Beach, FL 32407 USA
Thank you for choosing Peticlean Shop – where your pet’s happiness and your satisfaction are our top priorities!