At Peticlean Shop, we’re committed to making sure both you and your furry friends are completely satisfied with every purchase. Below you’ll find all the details about our shipping options and straightforward return process.

Shipping Information

Order Processing Time

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

1. Standard Shipping (via DHL or FedEx)

  • Delivery time: 10-15 business days after shipment
  • Flat rate: $12.95 (regardless of order size)
  • Best for customers who want faster delivery

2. Free Shipping (via EMS)

  • Delivery time: 15-25 business days after shipment
  • Available for orders of $50 or more
  • Economical option for larger orders

Note: Shipping times are estimates and may vary depending on destination and customs processing. We ship worldwide except to some Asian countries and remote areas.

Returns & Exchanges

We accept returns of most unused items in their original condition within 15 days of delivery for a full refund or exchange.

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Raw Food products (due to their perishable nature)
  • Opened grooming products (unless defective)
  • Used litter accessories

How to Return an Item

  1. Request a Return Authorization by emailing [email protected] with your order number and reason for return
  2. Wait for our team to email you a Return Authorization Number (RAN) and instructions
  3. Package the item securely in its original packaging (if possible) with the RAN clearly visible
  4. Ship the package to our return center:
    Peticlean Shop Returns
    141 West Leslie Lane
    Panama City Beach, FL 32407
    USA
  5. Email us the tracking number once shipped

Refund Processing

Once we receive and inspect your return:

  • Refunds will be processed within 3-5 business days
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • You’ll receive an email confirmation when the refund is processed
  • Please allow additional time for your bank or credit card company to post the refund (typically 3-10 business days)

Exchanges

To exchange an item:

  • Follow the same return process above
  • Include a note specifying the replacement item you’d prefer
  • If there’s a price difference, we’ll contact you to arrange payment or refund of the difference

Note: Exchanges are subject to product availability. If your requested item is out of stock, we’ll issue a refund instead.

Damaged or Defective Items

If you receive a damaged or defective product:

  • Contact us within 48 hours of delivery at [email protected]
  • Include photos of the damaged item and packaging
  • We’ll arrange for a replacement or refund and may provide a return shipping label if needed

Need Help?

Our friendly customer service team is happy to assist with any shipping or return questions. Contact us at [email protected] and we’ll respond within 24 hours.

Thank you for shopping at Peticlean Shop – where your pet’s happiness and your satisfaction are our top priorities!