Privacy Policy

At Peticlean Shop (“we,” “us,” or “our”), we value the trust our pet parents place in us when shopping for their furry companions. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website cleanpetishop.com.

1. Information We Collect

We collect information to provide premium pet products and a seamless shopping experience:

• Personal Information: Name, email address, shipping/billing address, phone number, and payment details when you make a purchase.
• Transaction Data: Purchase history, products viewed, and cart activity.
• Technical Data: IP address, browser type, device information, and operating system.
• Usage Data: Pages visited, time spent on site, and navigation patterns.
• Communication Data: Customer service inquiries and survey responses.

2. How We Use Your Information

Your information helps us provide the premium service pet parents expect:

• Process and fulfill your orders for quality pet food, toys, and accessories
• Provide secure payment processing with Visa, MasterCard, JCB, and PayPal
• Offer personalized product recommendations for your pet’s needs
• Improve our website and product offerings
• Send order confirmations and shipping updates (with option to opt-out)
• Prevent fraud and enhance security
• Comply with legal obligations

3. Data Sharing and Disclosure

We respect your privacy and only share information when necessary:

• Service Providers: Trusted partners who assist with payment processing, shipping, and website operations (all PCI compliant).
• Legal Requirements: When required by law or to protect our rights.
• Business Transfers: In connection with a merger or sale of assets.
• International Transfers: Data may be processed outside your country, with appropriate safeguards.

We never sell your personal information to third parties.

4. Data Storage and Security

Your security is our top priority, just like our payment processing standards:

• All transactions protected with 256-bit SSL encryption
• PCI-compliant systems meeting highest industry standards
• We never store complete payment details on our servers
• Regular security audits and monitoring
• Data retention only as long as necessary for business or legal purposes

5. Your Rights and Choices

As a valued pet parent, you have control over your data:

• Access: Request details of personal data we hold
• Correction: Update inaccurate or incomplete information
• Deletion: Request removal of personal data (subject to legal requirements)
• Opt-Out: Unsubscribe from marketing communications
• Restriction: Limit how we use your data
• Portability: Request transfer of your data to another service

To exercise these rights, contact us at [email protected].

6. Cookies and Tracking Technologies

Our website uses cookies to enhance your shopping experience:

• Essential Cookies: Required for site functionality and secure checkout
• Performance Cookies: Help us improve site performance
• Analytics Cookies: Understand how customers use our site
• Marketing Cookies: Show relevant product recommendations

You can manage cookie preferences through your browser settings. Disabling cookies may affect site functionality.

7. Children’s Privacy

Our products are for pet parents, and we do not knowingly collect information from children under 16. If we become aware of such collection, we will take steps to delete it.

8. Changes to This Policy

We may update this policy to reflect changes in our practices. The updated version will be posted on our website with a new “Last Updated” date.

9. Contact Us

Thank you for trusting Peticlean Shop with your pet care needs and your personal information. We’re committed to protecting both with the same high standards we apply to our premium products.